Insights
News, insights, and customer stories
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Growing Together with Aurora: From Pilot Programs to 150+ SLAs Monitored Every Day
When we introduced Aurora earlier this year, we focused on what she could do. Since then, the most valuable work has gone into depth, defining the service level targets…
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Extending Coverage: Platform Updates Across the Reconext Network
A proven platform is worth more the further it reaches. Four of our purpose-built hardware and agentic solutions are extending their coverage right now, whether that means more sites, improved process, or upgraded hardware. …
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Automated Device Initialization: Removing the Prep Bottleneck in Mobile Refurbishment
Innovation at Reconext begins with observation. The steps that draw the least attention often hold the largest gains, and preparing returned devices for testing is a clear…
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Built for Boring: How Verifone and Reconext Turned a Complex Supply Chain Into a Predictable One
Brett Pagenkopp has a simple test for whether the day went well. “Operationally, a great day is boring,” says the Senior Vice President of Operational…
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Raising the Bar on Precision: How Automation Is Transforming Camera Screen Polishing
At Reconext, we never stop looking for ways to optimize, even if business is already secured. If there’s any opportunity to push quality higher and…
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Scaling Innovation Across the Reconext Network
At Reconext, innovation is how we compete. Our vision is straightforward: let automation handle the repetitive work so our people can focus on the judgment calls…
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From Micro Plastics to Major Impact: How Reconext is Reducing Plastic Waste in Our Packaging
When a process repeats across thousands of units, even a small material change can create a meaningful sustainability benefit. At the Reconext Bydgoszcz repair center, our…
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Improving Repair Flow with Kanban and Light-to-Pick
In a repair line, one missing high-use part can ripple downstream, slowing work far beyond the technician’s station. At the Reconext Bydgoszcz facility, our team implemented a Kanban…
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Reconext Penang Speeds Up Memory Harvesting with AI Inspection
As DDR4 availability becomes less predictable, secondary supply is gaining importance for companies that still need to support installed systems built around mature memory components. At Reconext Penang, we are strengthening…
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What a Consolidated APAC Reverse Logistics Program Actually Delivers
Asia Pacific is the world’s largest electronics manufacturing market, yet the reverse logistics infrastructure serving it has never quite matched that scale. The region spans dozens of distinct regulatory environments…
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The Intelligence Layer Reconext Built Across the Reverse Logistics Lifecycle
A returned device carries data about everything that happened to it. Typical reverse logistics operations capture only fragments. Recorded data is often inconsistent, siloed by program, and locked in formats…
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Meet Aurora: Reconext’s AI Operations Assistant
Meet Aurora, our new AI operations assistant! Aurora lets teams ask operational status questions in plain English and immediately see what’s holding up the line and what’s at risk. She handles the data interpretation and automates the workflow…
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Reconext Expands AI Compute Capacity in Its New York Data Center
Reconext has brought three new AI-focused servers online in our New York data center! The systems are owned and operated in-house, dedicated to AI development and model deployment. What This Means…
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