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Penang: Driving circular recovery in Southeast Asia

Perai, Penang, Malaysia 5.4141° N, 100.3288° E local time

From our Penang Service Center, we support leading global OEMs in extending device lifecycles. With high recovery yields, strict security, and a strong sustainability record, Penang plays a critical role in Reconext’s global recovery network.

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Penang Service Center

The site

  1. 83.9%

    Devices given a second life (370k units in 2024)

  2. 96%+

    Average repair yield (99% on DRAM)

  3. 115 tons

    Electronics recovered to date

  4. 100%

    Certification audit pass rate

  5. 12 countries

    Served across APAC

Strategic hub in APAC

Penang provides end-to-end ITAD and recovery services with the advantages of a Free Trade Zone location, fast customs clearance, and strong links to Southeast Asia’s major transport corridors. Customers benefit not only from free-trade advantages but also from integrated ERP-backed logistics, giving full visibility from inbound freight through warehousing, refurbishment, and outbound shipment.

A track record of recovery at scale

Penang has become a launchpad for circular recovery in APAC, combining high-yield testing, advanced refurbishment, and ERP-backed logistics under one roof. The site’s capabilities go beyond standard ITAD, with teams reclaiming components that others discard, supporting global customers with consistent quality, and embedding sustainability into every process.

  1. 96%+ recovery yields across HDD, SSD, NAND, DRAM, IT assets, and mobile.

  2. Achieved a 100% audit pass rate for certifications, with zero breaches to date.

  3. Supported 10 global customers with secure refurbishment and redeployment programs.

  4. Recovered 9.4 tons of materials (plastics, metals, glass) through responsible processing.

  5. Delivered Level 1–4 PCBA repair, advanced display relamination, and component recertification capabilities, enabling recovery of high-value electronics that most providers scrap.

  6. Maintained leadership continuity with senior staff serving up to 25 years.

Case studies

NAND OEMSuzhou + PenangSSD and memory after-sales support

From in-house bottleneck to two-site Asia coverage in months

A leading NAND OEM was running after-sales logistics in-house, but rapid volume growth made the model unsustainable, and they needed a partner stood up quickly to keep pace. Turnaround times were the primary pain point. Customers needed faster response on SSD and memory device failures. End users required direct support engagement, adding complexity beyond a basic repair-and return operation.

  1. ~2 months

    Standup to operational

  2. 1.5K

    Processed SSDs/month

  3. 4K

    Processed Memory/month

How we help you win

Who we serve and what we handle

Penang supports global OEMs, ITAD providers, and consumer electronics brands across enterprise IT, data storage, mobile, and telecom. The site specializes in high-yield recovery, extending device lifecycles while protecting customer data and value.

Always-on protection for customer assets

Penang maintains strict controls to safeguard customer data and intellectual property. All data-bearing devices are processed in secure, access-controlled zones by authorized staff, with full audit trails. Erasure follows internationally recognized standards, including NIST 800-88, DoD 5220.22-M, and ISO/IEC guidelines, ensuring data is irretrievably destroyed. Devices that cannot be securely wiped are physically dismantled and destroyed before leaving the facility.

People on watch

Badge-controlled access and trained personnel in secure zones.

Eyes everywhere

CCTV monitoring and intrusion detection across critical areas.

Tight access

Documented procedures for handling customer devices and sensitive data.

Data lockdown

Certified secure data wipe compliant with NIST, DoD, and ISO standards.

Environmental responsibility

The Penang team embeds sustainability into every stage of recovery. Devices are refurbished or harvested for parts wherever possible, 83.85% of incoming units gained a second life in 2024 alone. Hazardous materials are managed by certified partners in full compliance with Malaysia’s DOE requirements, while site-wide initiatives such as LED lighting have already reduced electricity consumption by an estimated 35%. The facility operates under ISO 14001 for environmental management, ISO 45001 for health and safety, and R2v3 for responsible recycling, ensuring every process meets the highest global standards.

  1. 115+ tons

    Of devices recovered (lifetime)

  2. 9.4 tons

    Of plastics, metals, and glass materials recycled

  3. Morning-shift

    Operations further reduce energy demand

A look inside our Penang operations

Find us

Reconext Penang, Malaysia

Situated in Perai Free Industrial Zone, Penang works closely with local authorities (Customs, DOE, MIDA) and leverages Malaysia’s central APAC position for regional efficiency.

Address
Plot 452, Tingkat Perusahaan 6
Zon Perdagangan Bebas
Kawasan Perindustrian Perai
13600 Perai
Pulau Pinang, Malaysia.
Phone
+604-377 9200
Local time
Coordinates
5.4141° N, 100.3288° E
Get directions

Your recovery questions, answered

Does Penang handle customer returns directly?

Yes, the site processes notebooks, mobiles, storage devices, and more for refurbishment, functional restoration, and secure data wipe.

What makes Penang different from other Reconext sites?

It specializes in high-yield storage and component recovery, with dedicated test platforms for HDDs, SSDs, NAND, and DRAM, hitting yields of 92, 99% depending on the device.

How long does it take to process devices?

On average, 29 business days from receipt to outbound shipment.

How secure is my data at Penang?

All data-bearing devices are wiped in line with NIST 800-88, DoD 5220.22-M, and ISO/IEC standards, with full audit trails. The site has never had a data breach and has achieved a 100% audit pass rate.

Does Penang hold global certifications?

Yes, including ISO 9001, ISO 14001, ISO 45001, NIST-certified erasure, R2v3, and ISO/IEC 27001.

What happens to devices that can’t be reused?

Hazardous and non-recoverable components are sorted, managed by a certified DOE- trained officer, and sent to DSV for compliant recycling and disposal.

Want to learn how Penang’s recovery services can extend the life of your IT assets and secure your data?

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