%
Devices given a second life (370k units in 2024)
Average repair yield (99% on DRAM)
Electronics recovered to date
%
Certification audit pass rate
Served across APAC
Strategic hub in APAC
Penang provides end-to-end ITAD and recovery services with the advantages of a Free Trade Zone location, fast customs clearance, and strong links to Southeast Asia’s major transport corridors.
Customers benefit not only from free-trade advantages but also from integrated ERP-backed logistics, giving full visibility from inbound freight through warehousing, refurbishment, and outbound shipment.
A track record of recovery at scale
Penang has become a launchpad for circular recovery in APAC — combining high-yield testing, advanced refurbishment, and ERP-backed logistics under one roof. The site’s capabilities go beyond standard ITAD, with teams reclaiming components that others discard, supporting global customers with consistent quality, and embedding sustainability into every process.
Here, our teams have:
programs.
processing.
component recertification capabilities, enabling recovery of high-value electronics
that most providers scrap.
Maintained leadership continuity with senior staff serving up to 25 years.
Case Studies
Case Study 1
From in-house bottleneck to two-site Asia coverage in months
NAND OEM | Suzhou + Penang | SSD & memory after-sales support
The challenge
Turnaround times were the primary pain point. Customers needed faster response on SSD and memory device failures.
End users required direct support engagement, adding complexity beyond a basic repair-and return operation.
What we did
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Stood up a two-site service loop in months. Suzhou for China coverage, Penang for broader APAC reach
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Deployed OEM-provided testers and tools to ensure OEM-standard diagnostics on every device.
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Acted as an extension of the OEM's own service brand, providing direct end-user support at point of failure.
What happened
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Two-site network operational on the OEM's accelerated timeline. Inbound/outbound flow from day one across Suzhou and Penang.
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1,500 SSDs and 4,000 memory units processed monthly. Reconext's 15-site network in China absorbs spikes without disruption.
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Customer feedback positive. Program is running and working as designed, with zero service lapses.
~2 months
Standup to operational
1.5K
Processed SSDs/month
4K
Processed Memory/month
Case Study 2
Consolidated fragmented 25M+/yr APAC repair program to Reconext
Global PC & enterprise OEM | Penang APJ hub | Returns, repair & refurbishment
The challenge
The OEM needed unified returns, repair, and recertification across diverse markets including China, India, and Japan.
The bar: one partner delivering global OEM standards with local APJ efficiency.
What we did
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Anchored APJ returns at a 58,000 sq ft Free Industrial Zone hub in Penang. Duty-free flows, swift customs.
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Delivered end-to-end: NIST SP 800-88 data sanitization, triage, repair, and OEM-grade refurbishment.
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Deployed AI-assisted tooling for BOM validation and cosmetic grading. Uniform quality across all geographies.
What happened
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Program scaled to 5 global sites with Penang anchoring APJ, collectively exceeding $25M in annual revenue.
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Grade A refurbished units delivered with virtually no visible wear. Fully aligned to OEM global outlet criteria.
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Recognized at the OEM's Partner Forum as a key ally for AI- driven lifecycle services and asset recovery.
5
Global sites
25M+
Annual program value
7 days
Intake-to-deploy
58K
ft² Penang capacity
Case Study 3
2.2M rare-earth magnets recovered and returned to new drives
Global HDD OEM | Penang FIZ | End-to-end APAC reverse supply chain
The challenge
The OEM needed one integrated partner for the full returns loop: inbound RMA, grading, test, repair, and component harvesting.
Constraints: Free Trade Zone operations, eliminating process waste, complex cross-border logistics across Asia.
What we did
-
Centralized all APAC HDD returns at a 58,000 sq ft FIZ hub in Penang: 6-hour air clearance, C-TPAT Tier III security.
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Delivered the full reverse loop: RMA, NFF screening, repair, refurbishment, and finished-goods fulfilment.
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Harvested rare-earth magnets and other components from beyond- repair drives, feeding a closed-loop circular supply chain.
What happened
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2.2 million rare-earth magnets reclaimed. Enough recovered material for ~25,000 new drives.
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RMA fulfilment turnaround averaging 2–3 days. NFF units graded, wiped, and back to inventory at speed.
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Penang site running at ~65% utilization with headroom to scale via shifts and existing space and no new builds needed.
3
Days RMA turnaround
2.2M
Magnets reclaimed
6 hrs
Air customs clearance
How We Help You Win
Make returns painless
Fast, accurate processing for every customer return
Keep parts flowing
Reverse logistics and spare parts managed without the headaches
See what’s still good
Detailed testing and grading that protects resale value
Get orders out the door
From exchanges to bulk shipments
Bring devices back to life
From single parts to full-unit refurbishments
Recover more value
Secure, on-site data wiping and component harvesting
Who we serve and what we handle
Penang supports global OEMs, ITAD providers, and consumer electronics brands across enterprise IT, data storage, mobile, and telecom. The site specializes in high-yield recovery, extending device lifecycles while protecting customer data and value.
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Laptop and Desktop Computers
We handle thousands of SKUs with speed and consistency, from testing and cosmetic grading to secure data erasure and component repair. -
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Networking Equipment
We process, configure, and reset complex networking gear — including routers, switches, and access points — with full functionality verification. -
Mobile Phones
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If it has a screen, chip, or circuit — we handle It
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Tablets
We specialize in high-value screen repairs — restoring displays with precision to reduce scrap rates and lower BOM costs. -
Servers and Storage Devices
From rack-mounted systems to individual drives, we test, refurbish, and securely wipe enterprise infrastructure at scale.
Future Prospects
To support future business growth and evolving technology trends, Reconext Penang is also exploring opportunities in the following product categories:
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AR & Wearables
We support emerging tech with adaptable workflows for high-complexity, low-volume devices — including diagnostics, repair, and returns. -
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Printers & Imaging Devices
We refurbish and support commercial and consumer printers, scanners, and imaging equipment with full testing, calibration, and part replacement. -
Gaming Devices
We handle consoles, handhelds, and accessories with care and precision — ensuring functionality, cosmetic quality, and secure data handling for every unit. -
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IoT & Smart Devices
Our systems are built to manage high-mix, rapidly evolving devices — from smart home hubs to industrial sensors. -
Set-Top Boxes / Customer Premises Equipment (CPE)
Our proprietary platforms test and grade STBs, gateways, and modems quickly and reliably, readying them for redeployment or resale.
Always-on protection for customer assets
Erasure follows internationally recognized standards — including NIST 800-88, DoD 5220.22-M, and ISO/IEC guidelines — ensuring data is irretrievably destroyed. Devices that cannot be securely wiped are physically dismantled and destroyed before leaving the facility.
People on Watch
Badge-controlled access and trained personnel in secure zones.
Eyes Everywhere
Tight Access
Data Lockdown
Certified secure data wipe compliant with NIST, DoD, and ISO standards.
115+ tons
Of devices recovered (lifetime)
9.4 tons
Of plastics, metals, and glass materials recycled
Morning-shift
Operations further reduce energy demand
Environmental responsibility
The facility operates under ISO 14001 for environmental management, ISO 45001 for health and safety, and R2v3 for responsible recycling, ensuring every process meets the highest global standards.
Our Tools
A look inside our Penang operations
Find Us
Situated in Perai Free Industrial Zone, Penang works closely with local authorities (Customs, DOE, MIDA) and leverages Malaysia’s central APAC position for regional efficiency.
Your recovery questions, answered
Does Penang handle customer returns directly?
Yes, the site processes notebooks, mobiles, storage devices, and more for
refurbishment, functional restoration, and secure data wipe.
What makes Penang different from other Reconext sites?
platforms for HDDs, SSDs, NAND, and DRAM — hitting yields of 92–99% depending on
the device.
How long does it take to process devices?
How secure is my data at Penang?
ISO/IEC standards, with full audit trails. The site has never had a data breach and has
achieved a 100% audit pass rate.
Does Penang hold global certifications?
ISO/IEC 27001.
What happens to devices that can’t be reused?
trained officer, and sent to DSV for compliant recycling and disposal.