Facility
Units processed annually
%
Audit pass rate
Global awards for best
service partner
Trusted in China for over 20 years
Since 2002, Reconext Suzhou has been a trusted partner for domestic returns and recovery. From here, we coordinate a network of 30 city-based service centers, providing fast in-country turnaround and value recovery for storage and electronics OEMs.
Recognized as a best-in-class partner
Suzhou has earned repeated recognition from major storage OEMs including Toshiba, Western Digital, and KIOXIA. Over the last decade, our team has:
Recovered 7.2 million devices, mostly HDDs and SSDs.
Refurbished or redeployed 56% of incoming units.
Maintained a 100% audit pass rate on data security and compliance checks.
Supported six global programs with direct shipments to five countries.
Delivered consistent leadership, with our site director serving for over 13 years.
How we help you win
Customer returns made easy
Streamlined RMA management and screening.
Recover storage value
HDD and SSD testing, repair, grading, and redeployment.
Keep data secure
Certified erasure and destruction, 600K+ devices per year.
Shorten downtime
Average repair cycle time of just 2 business days.
Extend device life
Repair & recertification for servers, cameras, headsets, printers, and monitors
Close the loop
Controlled recycling and asset recovery programs with carton, pallet, and plastic reuse.
Who We Serve and What We Handle
Suzhou supports leading OEMs and enterprises in storage, networking, consumer electronics, and IT. Our specialty is HDD and SSD recovery, where we provide full in-warranty and value recovery support.
We Process
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HDDs & SSDs
Screening, grading, repair, and redeployment, with firmware upgrades, software test repair, DOA failure analysis, and secure data wipe.
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Servers & PCs
Testing, repair, and component substitution management to keep systems in play. -
Cameras & headsets
Repair and testing for consumer and enterprise devices. -
If it has a screen, chip, or circuit — we handle It
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Printers & monitors
Refurbishment and recertification. -
Networking & smart classroom devices
Test, installation, and field support.
Always-on Protection
Reconext Suzhou operates under strict security controls to protect data-bearing assets and high-value electronics. From the moment devices arrive, they are tracked, screened, and processed in controlled zones with procedures designed to eliminate risk of loss or data leakage.
People on Watch
24/7 on-site security staff
Eyes Everywhere
CCTV across the facility
Tight Access
Controlled entry points with multiple metal gates
Data Lockdown
No-beep policy, certified data erasure, and destruction of failed devices
Recovering more than devices
Suzhou is certified to ISO 14001 and ISO 45001, and follows Reconext’s reuse-first approach. By reducing packaging waste, redeploying refurbished products within China, and cutting site energy use, the facility helps customers meet ESG goals while lowering its own footprint.
Smarter packaging
Incoming cartons, pallets, foam, and ESD bags are collected and reused instead of discarded.
Closer circulation
Recovered HDDs, SSDs, laptops, and printers are redeployed locally, reducing emissions tied to long-haul shipping.
Lower footprint
The site is pursuing projects to reduce hydroelectric consumption and drive ongoing efficiency gains.
Our Tools
Inside Suzhou
Find Us
Located in Suzhou Industrial Park, the site anchors Reconext’s China operations with 30 city-based service centers feeding into its recovery and logistics hub. Customers gain faster turnaround, lower logistics costs, and seamless integration with Reconext’s global network.
Your Recovery Questions, Answered
How fast is turnaround at Suzhou?
Our average turnaround time is 2 business days, depending on device type and test requirements.
Does Suzhou handle global returns or just domestic?
Primarily domestic, but the site also supports select global programs with direct shipments into five countries.
What happens if an HDD or SSD cannot be securely wiped?
Drives that fail certified erasure are physically destroyed under controlled procedures to ensure no data leaves the site.
How reliable is the recovery process?
On average, 55% of devices are successfully refurbished or redeployed, with a first-pass success rate of 50%.
Can customers track devices through the process?
Yes, every device is logged, serialized, and tracked from arrival through final disposition, with detailed audit reports available.