Meet Rosetta, our AI onboarding agent!
Rosetta is an AI agent that sets up new customer programs at Reconext. Working with a Reconext Business Analyst, she cuts onboarding from months to weeks.
Why onboarding usually drags
Before a repair or reverse logistics provider can handle a single device for you, its systems have to be set up for your program and connected to yours.
At many providers, people do that setup by hand. Your requirements get handed from sales to account management to the IT and integration teams before anyone starts building, and each handoff means waiting for the next team to pick up the work and come back with its own questions.
Once building starts, each screen, label and validation is configured by hand, and every partner connection is mapped one document type at a time. When a test fails, finding the cause can take longer than the fix itself. The fix then waits in a queue before it can be retested. Every failed test pushes your go-live date back.
Ready to shorten your next onboarding?
How Rosetta changes that
Rosetta is an AI agent: software that carries out multi-step work on its own.
She works directly in Reconext’s two core systems: our operations platform, which tracks every device from arrival to shipment, and our B2B platform, which exchanges orders and data with your systems and your partners.
Rosetta configures both for your program, building things like data-entry screens, shipping labels and partner connections, then testing that everything works.
She builds the setup. From your requirements and sample documents, Rosetta creates the screens, labels, documents and validations your program needs. She also builds the connections that let your partners exchange orders and data with us automatically.
She tests as she goes. She runs test data through your workflows and sends test transactions whenever they are needed, so issues surface early.
She fixes things on the spot. Rosetta works with your Reconext Business Analyst in real time. When something needs to change, she makes the fix and republishes it for retest right away.
She explains what went wrong. When a test fails, she reads the error and points to the likely cause, which keeps troubleshooting short.
She coordinates the rest. She sets up the platform for Reconext’s other AI agents and hands specialist tasks to the right people, tracking each one until it is done.
From months to weeks
Faster onboarding means your program goes live sooner and we start working on your devices sooner. You still have a Reconext Business Analyst as your partner from start to finish, with Rosetta taking on the build and test work that slows most onboardings down.
To learn how Rosetta can support your next program, talk to your Reconext team.
