By Ian Lovell, VP of Strategy & Technical Solutions, Reconext
85% of Fortune 500 companies run on ServiceNow. Between ticketing, HR requests, and procurement, it’s probably already how your organization gets things done.
Now your ITAD process can run there too.
Reconext integrates with ReturnCenter, available on the ServiceNow app store, so your organization’s retired asset returns run through the platform your team already uses every day.
Why It’s Worth the Switch
The advantages come down to visibility and time saved.
| If you’re struggling with
|
Reconext on ServiceNow provides
|
| Manual Processes | Efficiency: Schedule and track IT shipments in the ServiceNow platform. |
| Lack of Tracking | Tracking Visibility: Track every shipment end-to-end, from a single package to multiple truckloads. |
| Lack of Visibility | Chain of Custody: Transparent chain of custody throughout the process. |
| Fragmented Processes | Automated Asset Updates: ReturnCenterwill update your asset records as they progress through the disposition process. |
| Limitations in your current system or process | Flexibility: Create programs for specific logistics services, limited users, or specific destinations. |
| Justifying HAM or HAM Pro investment | Leverage: Data-rich automation pulls ITAD documents and updates disposal workflow fields. |
After pickup, Reconext handles the next steps and keeps you informed along the way, with secure data handling, responsible disposition, value recovery, and consistent reporting across every location.
How It Works
Reconext is now available through the ReturnCenter application bundle, giving you a single place to manage the return and disposition of retired IT equipment, from pickup scheduling and shipment monitoring to chain-of-custody documentation and automatic asset record updates.
ReturnCenter takes the place of managing equipment returns through scattered emails and spreadsheets. After selecting Reconext as your ITAD provider, you can:
- Track and report on hardware shipments handled by Reconext, including scheduled pickup, actual pickup, and delivery dates
- View chain-of-custody data and other ITAD documents from your Reconext engagements
- Request onsite services from Reconext when needed
- Connect your existing ITAM and HAM setup, with out-of-the-box compatibility
ReturnCenter Automate handles the recordkeeping side. It:
- Updates ServiceNow asset records using data from Reconext’s Certificates of Destruction or Disposition and Settlement Reports
- Adds comments when state, substate, resale value, or key disposition dates change
- Reduces manual entry as equipment moves through disposition with Reconext
Whether we’re collecting one laptop from a remote employee or coordinating truckloads from your data center, the process stays centralized and updates automatically.
Getting Started Is Simpler Than You’d Think
- Install the app bundle. ReturnCenter and ReturnCenter Automate are available directly in the ServiceNow store. Installation starts with a single click.
- Follow guided instructions. Once your download is approved, step-by-step installation guides walk you through setup in either your test or production environment.
- Test before you commit. Run everything in a test environment first, so you can confirm it works exactly as expected before anything touches production.
- Move to production on your timeline. The same guided process applies when you’re ready to go live.
- Tailor your programs. The Reconext support team works with you directly to build programs around your organization’s needs, whether that’s lease returns, employee offboarding, redeployment between locations, or standard ITAD shipments.
- Run a pilot. Before full rollout, you’ll place a pilot order in production with the Reconext team, confirming the integration works seamlessly in real conditions.
- Get hands-on training. ReturnCenter experts train your staff directly, so your team feels confident using the platform from day one.
- Go live. Once testing and training wrap up, you’re ready to start placing real orders.
You won’t have to set it up alone. The ReturnCenter team helps with onboarding and is available for questions at servicenow@returncenter.com.
Ready to Simplify ITAD?
ServiceNow already runs most of your processes. Now ITAD can be one of them too, without the hassle that used to come with it.
Ready to see ReturnCenter in action? Check out the app bundle in the ServiceNow store to get started.
