Technology & Engineering

A returned device carries data about everything that happened to it. Typical reverse logistics operations capture only fragments.  Recorded data is often inconsistent, siloed by program, and locked in formats downstream teams cannot use. Each handoff compounds the errors before it:    A bad receiving record corrupts repair routing.  A missing condition photo weakens a carrier claim.  A configuration mismatch stalls […]

Meet Aurora, our new AI operations assistant!  Aurora lets teams ask operational status questions in plain English and immediately see what’s holding up the line and what’s at risk. She handles the data interpretation and automates the workflow behind it, so you can move straight to corrective action.  Aurora is now live with select pilot repair programs, getting sharper as she’s tuned to each one’s SLA requirements, product mix, and site-level operating norms. Wherever she’s deployed, […]

Reconext has brought three new AI-focused servers online in our New York data center! The systems are owned and operated in-house, dedicated to AI development and model deployment.    What This Means for Your Program     Reconext now operates 24 AI accelerators in our own data center, on hardware in the same class used by major AI labs for large language model training. What that means […]

Spend a few minutes inside a modern electronics repair facility, and the contrast is hard to miss.  On one side, operators are working with some of the most sophisticated devices ever made: smartphones, laptops, wearables, all built with embedded intelligence and precision components.  On the other side, operators are still stopping mid-job to hunt for a procedure. Ask around, click through folders, open the file, check […]

   Imagine this: you are standing in Woking, Surrey, England, within the McLaren Technology Centre. In front of you is the championship-winning McLaren MCL39, the body cosmetically restored to like-new condition after its past year of hard racing.  CEO Zak Brown eagerly explains the aerodynamic setup that brought the team to victory last season. […]

Every year, millions of IT assets move through device lifecycle programs worldwide, and almost every single one is received in the same slow, manual way. Operators juggle multiple screens and scan the same barcode three times, all while entering data by hand. It’s a process that has barely changed in decades, and the inefficiency has become a quiet, accepted […]

Digital twins have already become standard practice in the most demanding engineering environments in the world. Automotive manufacturers simulate crash physics before building a prototype. Semiconductor fabs model production lines before installing a single machine. Aerospace companies run virtual stress tests before a component reaches the factory floor.  The organizations that simulate first and build second make […]

Back in September, one of our customers scoped a data center refresh at $7.4 million.  Today, well, that same project is worth $27 million.  Nothing changed in the design. It had the same infrastructure, same requirements, and the same outcome. The components just changed in value. Most of that jump comes from memory, but storage device pricing is climbing too as availability tightens.  […]