Contact Us Book consultation

Penang, Malaysia Driving circular recovery in Southeast Asia

%

Devices given a second life (370k units in 2024)

Average repair yield (99% on DRAM)

Electronics recovered to date

%

Certification audit pass rate

Served across APAC

From our Penang Service Center, we support leading global OEMs in extending device lifecycles. With high recovery yields, strict security, and a strong sustainability record, Penang plays a critical role in Reconext’s global recovery network.

Strategic hub in APAC

Penang provides end-to-end ITAD and recovery services with the advantages of a Free Trade Zone location, fast customs clearance, and strong links to Southeast Asia’s major transport corridors.

Customers benefit not only from free-trade advantages but also from integrated ERP-backed logistics, giving full visibility from inbound freight through warehousing, refurbishment, and outbound shipment.

Reconext repairs and refurbishes laptops

A track record of recovery at scale

Penang has become a launchpad for circular recovery in APAC — combining high-yield testing, advanced refurbishment, and ERP-backed logistics under one roof. The site’s capabilities go beyond standard ITAD, with teams reclaiming components that others discard, supporting global customers with consistent quality, and embedding sustainability into every process.

Here, our teams have:

96%+ recovery yields across HDD, SSD, NAND, DRAM, IT assets, and mobile.
Achieved a 100% audit pass rate for certifications, with zero breaches to date.
Supported 10 global customers with secure refurbishment and redeployment
programs.
Recovered 9.4 tons of materials (plastics, metals, glass) through responsible
processing.
Delivered Level 1–4 PCBA repair, advanced display relamination, and
component recertification capabilities, enabling recovery of high-value electronics
that most providers scrap.

Maintained leadership continuity with senior staff serving up to 25 years.

How We Help You Win

Make returns painless

Fast, accurate processing for every customer return

Keep parts flowing

Keep parts flowing

Reverse logistics and spare parts managed without the headaches

See what’s still good

See what’s still good

Detailed testing and grading that protects resale value

See what’s still good

Get orders out the door

From exchanges to bulk shipments

Bring devices back to life

Bring devices back to life

From single parts to full-unit refurbishments

Recover more value

Recover more value

Secure, on-site data wiping and component harvesting

Who we serve & what we handle

Penang supports global OEMs, ITAD providers, and consumer electronics brands across enterprise IT, data storage, mobile, and telecom. The site specializes in high-yield recovery, extending device lifecycles while protecting customer data and value.
Networking Equipment

Networking Equipment

We process, configure, and reset complex networking gear — including routers, switches, and access points — with full functionality verification.

Set-Top Boxes / CPE

Set-Top Boxes / CPE

Our proprietary platforms test and grade STBs, gateways, and modems quickly and reliably, readying them for redeployment or resale.

AR & Wearables

AR & Wearables

We support emerging tech with adaptable workflows for high-complexity, low-volume devices — including diagnostics, refurbishment, and returns.

POS Equipment

POS Equipment

We’re a recognized leader in POS refurbishment, with deep expertise in tablets, card readers, docking stations, and peripherals.

If It Has a Screen, Chip, or Circuit — We Handle It

Laptops & Mobile Devices

Laptops & Mobile Devices

We handle thousands of SKUs with speed and consistency, from testing and cosmetic grading to secure data erasure and component restoration.

Servers & Storage Devices

Servers & Storage Devices

From rack-mounted systems to individual drives, we test, refurbish, and securely wipe enterprise infrastructure at scale.

LCDs & Touchscreens

LCDs & Touchscreens

We specialize in high-value screen restoration — restoring displays with precision to reduce scrap rates and lower BOM costs.

Printers & Imaging Devices

Printers & Imaging Devices

We refurbish and support commercial and consumer printers, scanners, and imaging equipment with full testing, calibration, and part replacement.

Gaming Devices

Gaming Devices

We handle consoles, handhelds, and accessories with care and precision — ensuring functionality, cosmetic quality, and secure data handling for every unit.

IoT & Smart Devices

IoT & Smart Devices

Our systems are built to manage high-mix, rapidly evolving devices — from smart home hubs to industrial sensors.

Always-on protection for customer assets

Penang maintains strict controls to safeguard customer data and intellectual property. All data-bearing devices are processed in secure, access-controlled zones by authorized staff, with full audit trails.

Erasure follows internationally recognized standards — including NIST 800-88, DoD 5220.22-M, and ISO/IEC guidelines — ensuring data is irretrievably destroyed. Devices that cannot be securely wiped are physically dismantled and destroyed before leaving the facility.

People on Watch

People on Watch

Badge-controlled access and trained personnel in secure zones.

Eyes Everywhere

Eyes Everywhere

CCTV monitoring and intrusion detection across critical areas.
Tight Access

Tight Access

Documented procedures for handling customer devices and sensitive data.
Data Lockdown

Data Lockdown

Certified secure data wipe compliant with NIST, DoD, and ISO standards.

115+ tons

115+ tons

Of devices recovered (lifetime)

9.4 tons

9.4 tons

Of plastics, metals, and glass materials recycled

Morning-shift

Morning-shift

Operations further reduce energy demand

Environmental responsibility

The Penang team embeds sustainability into every stage of recovery. Devices are refurbished or harvested for parts wherever possible — 83.85% of incoming units gained a second life in 2024 alone. Hazardous materials are managed by certified partners in full compliance with Malaysia’s DOE requirements, while site-wide initiatives such as LED lighting have already reduced electricity consumption by an estimated 35%.

The facility operates under ISO 14001 for environmental management, ISO 45001 for health and safety, and R2v3 for responsible recycling, ensuring every process meets the highest global standards.

Our Tools

Optiline

AI-powered cosmetic grading that replaces human inspection with consistent, high-speed image recognition to deliver objective, data-driven evaluations at scale.

Titan

A scalable, automated test platform for customer premises equipment (modems, gateways, etc.) with up to 24 test slots and robotic loading/unloading.

Rackwipe

End-to-end, fully automated data erasure for data center racks — clearing drives, ports, switches, and sensitive configurations with detailed digital reporting.

Phoenix

An FPGA-based platform that rapidly tests DDR3/DDR4 memory modules in parallel — up to 10 at once — with deep diagnostics and real-time integration.

Maya

High-speed testing for NAND flash memory (BGA & TSOP) including advanced ECC verification and full protocol support — from SLC to 3D NAND.

Proteus

Our gold standard for HDD and SSD testing and data erasure, featuring ADISA Product Claims Tested erase functionality, flexible configurations (up to 64 test cells), and full audit trails.

RCU Tester

Automated remote control testing for IR, Bluetooth, buttons, LEDs, audio, and more — eliminating manual testing with scalable, fast-cycle execution.

ICT Tester

The ICT is an automated platform for in-circuit and functional testing of small control boards, enabling rapid changeover via swappable upper and lower test probes.

Bujang

Bujang is our proprietary DRAM testing platform engineered for high-volume validation of DDR3/DDR4 modules, delivering early defect detection, real-time performance analytics, and low-cost, high-precision diagnostics at scale.

The PSUT

The PSUT platform delivers precise, customizable testing for power supply units, using advanced electronic loads and analytics to ensure reliability, compliance, and performance at scale.

A look inside our Penang operations

Find Us

Situated in Perai Free Industrial Zone, Penang works closely with local authorities (Customs, DOE, MIDA) and leverages Malaysia’s central APAC position for regional efficiency.

Your recovery questions, answered

Does Penang handle customer returns directly?

Yes, the site processes notebooks, mobiles, storage devices, and more for
refurbishment, functional restoration, and secure data wipe.

What makes Penang different from other Reconext sites?
It specializes in high-yield storage and component recovery, with dedicated test
platforms for HDDs, SSDs, NAND, and DRAM — hitting yields of 92–99% depending on
the device.
How long does it take to process devices?
On average, 29 business days from receipt to outbound shipment.
How secure is my data at Penang?
All data-bearing devices are wiped in line with NIST 800-88, DoD 5220.22-M, and
ISO/IEC standards, with full audit trails. The site has never had a data breach and has
achieved a 100% audit pass rate.
Does Penang hold global certifications?
Yes, including ISO 9001, ISO 14001, ISO 45001, NIST-certified erasure, R2v3, and
ISO/IEC 27001 (in progress).
What happens to devices that can’t be reused?
Hazardous and non-recoverable components are sorted, managed by a certified DOE-
trained officer, and sent to DSV for compliant recycling and disposal.

Want to learn how Penang’s recovery services can extend the life of your IT assets and secure your data?

Talk to An Expert