Employees
Global certifications
PCI-certified scope
For secure POS/payment device handling
Enterprise-scale
D2C fulfillment capability from U.S. soil
A secure U.S. hub for recovery and fulfillment
Located in the Dallas–Fort Worth region, Grapevine provides the scale, talent, and compliance framework required by global customers. With repair labs, accredited security, and direct-to-consumer fulfillment capability, the site strengthens Reconext’s U.S. presence while linking into our global recovery network.
Delivering measurable outcomes
Grapevine has grown into one of Reconext’s most capable U.S. operations.
Achieved PCI PIN and P2PE certification, enabling secure payment device processing
Deployed Maya and Proteus to improve testing accuracy and protect sensitive data
Scaled to support B2B and direct-to-consumer fulfillment, reducing turnaround for customers
Built a 424-person workforce to deliver quality and consistency at scale
Integrated into Reconext’s global programs for consistent execution across regions
How We Help You Win
Keep orders flowing
Direct B2B and D2C fulfillment programs tailored to customer needs.
Protect sensitive data
Certified data erasure with Proteus, ensuring secure and compliant handling.
Bring devices back to life
Board-level repair and full-unit refurbishment with rigorous QA.
Find what works
Failure analysis and testing to validate quality and extend device life.
Connect globally
Shared processes with other Reconext hubs ensure consistent results worldwide.
Who We Serve and What We Handle
Grapevine supports OEMs, consumer technology companies, payment providers, and logistics partners that require secure repair, accredited data handling, and reliable fulfillment directly from the United States.
We Process
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Computing devices
Notebooks, desktops, and enterprise hardware tested, repaired, and redeployed. -
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Consumer electronics
Consoles, cameras, wearables, and lifestyle devices refurbished and validated.
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POS and payments
Terminals, displays, and peripherals securely repaired and redeployed.
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If it has a screen, chip, or circuit — we handle It
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Connected devices
Smart home and IoT products tested and restored for reuse.
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Enterprise fulfillment
B2B and D2C shipments executed with serialized reporting and compliance.
Always-on protection
Certified to PCI PIN and P2PE and ISO 27001, Grapevine meets strict global standards for data and trade security.
People on watch
24/7 security officers on-site
Eyes everywhere
Continuous CCTV across production and storage
Tight access
Controlled entry points and badge-restricted secure areas
Data lockdown
Serialized tracking, Proteus-certified erasure, and destruction for non-reusable devices
Certified to do more with less
With ISO 9001, ISO 14001, and ISO 45001, Grapevine integrates quality, environmental, and safety standards into all operations.
Reuse-first approach
Repair and reuse prioritized before recycling.
Certified handling
Hazardous materials managed only through accredited downstream partners.
Employee training
Ongoing programs reinforce compliance and conservation practices.
Our Tools
A look inside
Find Us
The Grapevine Service Center is located in the Dallas–Fort Worth area, positioned for rapid distribution across North America. The site integrates directly with Reconext’s global recovery network, including program synergy with Prague for global OEM customers.
Your recovery questions, answered
How quickly can Grapevine launch a new program?
New workflows typically start with a pilot build. Grapevine’s engineering team validates test codes and QA processes before ramping to steady state. Most customer pilots are launched within weeks, not months.
Does Grapevine provide customer-facing reporting?
Yes. The site delivers serialized inventory data, repair yields, turnaround time metrics, and carbon savings reporting. These dashboards can be customized or integrated into customer systems.
What makes PCI scope important for a site like Grapevine?
PCI PIN and P2PE certifications allow Grapevine to handle payment devices without risk of compliance gaps. Many providers require this to process or refurbish POS terminals inside the U.S.
Can customers audit Grapevine on site?
Yes. Customers frequently conduct on-site audits, virtual walk-throughs, and security reviews. Grapevine maintains full documentation to support compliance checks.
How does Grapevine coordinate with other Reconext facilities?
Programs are often split across geographies — with Grapevine managing U.S. repair and fulfillment while partner sites handle Europe or LATAM flows. Processes and reporting are standardized so customers see one consistent view.