Mission, Vision & Values
Our values align to our mission. They support our culture and serve as principles of how we treat each other, our customers and our business partners.
As a services company, our mission is to deliver solutions that enable our customers to meet their objectives by optimizing the value of returned electronic devices for our customers with the goal of 100% reuse of all materials. We accomplish this through continuous innovation in repair, remanufacturing, refurbishment, reclamation and remarketing technologies.
To be the premier aftermarket services company benefiting our customers, the communities in which we operate and the environment.
We Put Customers First
We work to exceed our customers’ expectations each day by providing high quality, reliable services that create value for our customers. Our company culture is centered around our customers. We listen to our customers to understand their needs and expectations and we strive to develop and deliver premium services that deliver superior value for their businesses.
We Treat Each Other With Respect and Dignity
We value each person, their ideas and opinions. We take the time to listen to each other and acknowledge the unique contribution each of us makes to our success. We expect and promote integrity, loyalty and team spirit. We learn from each other and recognize the contribution each of us makes to our success at every level of the organization.
We Strive for Excellence in All That We Do
We strive for excellence in all that we do through continuous learning and improvement. We seek excellence through innovation. By working smarter, we develop processes and solutions that deliver value and that meet our customers’ ever evolving needs. We consistently deliver high quality services and products.
We Embrace Teamwork
We recognize that teamwork and supporting each other delivers the best results. We work together to solve problems and keep our commitments to our customers. Through the power of teamwork we deliver better service to our customers and encourage a culture of mutual respect and common rewards. We recognize that teamwork works.
We Protect The Environment By Extending The Useful Life Of Digital Products
We are good corporate citizens. By extending the useful life of digital products and components we reduce the unnecessary generation of waste and carbon and use of energy and materials. Improving the environment as well as the communities in which we operate is core to all that we do.
We Act With Integrity
We act with integrity in all our dealings with each other, our customers and our partners. We take responsibility for our actions and stand behind our commitments. Integrity in our actions and words builds the trust that we can be counted on to keep our commitments.